By Wanda T. Wallace Ph.D
Bias can marginalize employees and lessen their contributions. Managers should take corrective action to get the best out of their teams.
Think for a moment about the people in your organization who influence you the most — the ones whose views you listen to most carefully; the ones who can most easily get you to change your mind on, say, a hiring or promotion decision, a reorganization, a resource allocation, or even a new idea. If you are like most leaders, there are a handful of people you trust. When they come to you with information that is counter to what you have been thinking, you listen — and you take their views seriously...